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3.0 Liter Settlement Process
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#1
07-11-2017, 07:45 PM
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3.0 Liter Settlement Process
I went to Porsche of Tysons last Thursday for Day 2 of the 3.0L settlement appointments. They have to take 6 pictures (2 int, 2 ext, 2 VIN) plus your DL and upload them while you watch. Supposedly. Was told everything was fine, expect payment notice in at MOST 3 business days.
On the 3rd biz day (today), got an email that the info I provided in person doesn't match what I recorded online so my payment was cancelled. I have to reschedule an appointment. What - to give them the same info again? So I called the hotline. I'm asked if the person who helped me took pictures of the vehicle. Yes. Of the door jamb where the VIN is? Yes, I watched. Well, it's not in the file. Well, that sure as hell isn't my fault. It then took the hotline person 10 minutes on hold with a supervisor to discover this is a "known issue" that is their "highest priority right now. This happened to a lot of people." WTF. They may or may not discover our pic lost in the sea of other lost files. Their IT department is "working on it" and I will supposedly hear this week if they find it. Or if I have to go in AGAIN and restart the process. I even asked if I could just take a picture of the bleeping door jamb and send it. Of course not. Thus begins the 3.0 BS, no better than the 2.0 process started.
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Carol '03 996 C4S '13 Cayenne Diesel (Better Half's) 
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#2
07-11-2017, 07:58 PM
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I suspect they honed this process on the VW refunds, and are fine-tuning for the upcoming round of Porsche diesel claims.
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David D. '87 Targa - 2024 was the year, beeches...
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#3
07-12-2017, 08:41 AM
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If you like your diesel, why not just keep it? ...not sure if you like it or not...
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'64 356 SC '73 914 2.0 (2.8/6 conversion in progress) '65 Ducati Falcon 80 '67 Ducati Cadet 100 4-speed ‘19 SQ5 Gone but not forgotten: '02 S6 Avant - trans blew, but rebuilt as a 6-speed by new owner '99.5 A4 2.8QT - tree fell on it after 20 years ‘74 MB 280C - traded for paint/rust repair/6-conversion mods on the 914 
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#4
07-12-2017, 01:46 PM
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Quote:
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Carol '03 996 C4S '13 Cayenne Diesel (Better Half's)
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#5
07-12-2017, 02:46 PM
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Quote:
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Todd -- 18 GT3 (VG) Gone 18 718 Cayman GTS (GT Silver) 14 981 Cayman S (white) 15 991.1 GT3 11 997.2 GT3 96 993 Targa 96 993 C2 tracker 00 986 Boxster S 99 986 Boxster
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#7
07-12-2017, 03:29 PM
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Quote:
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John Clay 2011 Cayman 1986 944 "Traffic Cone" 2013 Scion FR-S
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#8
07-12-2017, 03:41 PM
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^ Isn't it obvious form the original post. Customer service issues with the settlement process. I'd be pissed also if I had to go back again. I'm about to start the process for mine (keeping mine, I love it).
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John V 2024 BMW G87 ///M2 (Next 444) 2021 Toyota Supra GR (The Bupra, Other 444) 2016 BMW M235 2015 Porsche Cayenne Diesel 2007 Cayman S, #444 2013 Golf R 2012 BWM x5 2017 Mazda MX-5 Club 3 time DE Parade Lap Champion  #BestInstructorEver - Unknown
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#9
07-12-2017, 04:18 PM
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Those of us without a diesel don't know what the 'settlement process' is.
I thought it was part of the buy-back that gets all the press. Is the settlement have to do with an ECU flash?
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'64 356 SC '73 914 2.0 (2.8/6 conversion in progress) '65 Ducati Falcon 80 '67 Ducati Cadet 100 4-speed ‘19 SQ5 Gone but not forgotten: '02 S6 Avant - trans blew, but rebuilt as a 6-speed by new owner '99.5 A4 2.8QT - tree fell on it after 20 years ‘74 MB 280C - traded for paint/rust repair/6-conversion mods on the 914
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#10
07-12-2017, 04:27 PM
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Hell, many here have 3.0L motors, but they happen to run on gas and are cooled by air and oil. I personally did not know what it was about (the diesel issue vs some other motor issue), which is why I indicated Porsche might be practicing the VW method of refunds in prep for their upcoming diesel recall. With the various motor issues in 996s, Boxsters, etc., and the car-oriented slant of this forum, guessing that it is about diesels is not a high probability.
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David D. '87 Targa - 2024 was the year, beeches...
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