[flatsixcrazy]

Pelicanparts screwed up my order again, sending me a turbo fuel filter for my 78Sc maintenance kit. I figure it will take me another two weeks to get a replacement fuel filter from them. So, yesterday, I went to Intersport to buy the correct fuel filter. The bill was $52 for the fuel filter and I was dumped enough to go ahead and paid for it. When I came home and look at Tweeks catalogue, it's listed for $22. So this morning, I went to return the filter, hoping that there will be a 20% restocking fees, no such luck. They don't do returns, even if the parts was purchased just yesterday and unused. Is it normal for shops like intersports to mark up the parts that high?. To think I was going to to have them sort out my CIS problem. I guess I have to look for a new shop. Any recomendation?. Thanks. andy

[rs911t]

I buy lots of parts from Intersport and have found their prices to be plus or minus compared with other sources. Keep in mind they are not a parts retailer - they don't stock Porsche parts for the public. They seem to be able to get most anything same day, but you're buying unit 1 from their supplier (don't know who).

Funny about Pelican. I ordered a Momo steering wheel adapter Saturday night and it showed up today, via USPS.

[markwemple]

Check with the AG's office but I believe they must accept returns in as new condition within 30 days. Not sure about the restocking fee but I believe that is also horse pucky that these place pass on. I would give the AG's office a quick call (quick being a relative term here).

[cmartin]

Dont get me started on Pelican.

www.thepartsbin.com

[Justin Fischer]

Originally Posted by cmartin

Dont get me started on Pelican.

Seriously, they have screwed something up with almost every order in the last year.....

[jpinkert]

With every shop, YMMV. I've had nothing but bad experiences with Intersport. It sucks too since they're so conveniently close to my office. For parts, you'd be surprised about HBL. With the PCA discount, they are typically very close to Pelican prices and they can usually get any part within a few days.

Also, I've noticed that most of the local p-car shops seem to have a circle of people they are friendly towards, and then the rest of us who they treat like dirt. The ones -in- the circle seem to get great, timely service at great prices. The rest of us get shoddy, overpriced work that's never done when promised.

Hurray for the do-it-your-selfers and all the help provided by this group. I go insane without it.

[Trak Ratt]

Must be true… about the circle anyway. HBL has gone so far as to say they would not order parts for me, while Intersport & others have always been very customer friendly. Other HBL tales include being told I would have to come back, they were to busy to deal w/”old car” parts & the times they just ignored my wife. If you really want to feel pain, try Olympic on Eisenhower Ave! Porsche isn’t the only thing they don’t speak!

Another attitude adjustment scenario I witnessed the other day. I was in a DMV satellite titling our “new” ’74 911 when a women walked in & just sat down at one of the stations & laid out all of her paperwork. The gentleman working there looked at her, stood up & politely excused himself for a few minutes. Yes he was working on something else & there is a waiting area. Later as I was leaving (my whole thing didn’t take 15 minutes from walking in to out) I saw him outside catching a smoke.

[Rick Lee]

What a co-incidence that I happened to buy a fuel filter at Intersport about a month ago during our last tech session. I had gotten one online somewhere for about $16. But since it was in an identical-looking Mahle box as the large 993 Mahle oil filter, I had mistakenly brought the oil filter with me to Intersport, planning on changing my fuel filter. Well, I really wanted to get it done then and there, so I asked Omar and he sold me a new Mann fuel filter for $23.95. I installed it right there and now have an extra 993 fuel filter. No way yours should have cost twice as much. Someone there should make this right. Everyone has stories about every shop. I have my own about Intersport, but will say Charlie Murphy there has been a super nice and helpful guy every time I've had to deal with him.

[Richard Curtis]

FWIW, HBL has been very helpful to me (and I'm a newbie expecting to get hosed at the dealership where the parts guys wear TIES, the floor is a beautiful granite tile and there's free bottled water, leather waiting chairs and a big-screen TV), even special ordering some dinky 98 cent distributor pins and other misc. things overnight. Their Porsche service advisor was also helpful with free advice about changing a distributor belt, as was the parts counter guy. Quick parts service although I must admit that some of their prices seemed high once I started shopping online. Pelican did right by me when I ordered over $300 worth of filters, gaskets, plugs, dist. caps, etc. No complaints. And Omar at Intersport (just up the street from my office) was very helpful in getting CV boots installed, delivered as promised and on budget. He even helped me trace a defective airbag light problem (gratis). I realize others can have complaints and probably justifiable, but so far, no complaints from me (an admitted DIYer).

[rickc]

Maybe we should start our own parts house !!!!!! Reasonable service and prices...who knows where it would go from there.
Rick
'78 930