[Vicegrip]

A friend of mine stopped by and was blown away by the picture on my bottom end no name cheap but real big 58" plasma. He has a $$$ high end 50" plasma that was almost 3 times the cost. All the many thousands he dropped on the set was shot by Sat feed compression.

HD Net is my bench mark. The image on that channel is the best every time. The down side is now I need glasses. The fine image is lost going from the set to my failing eyes...

[986SChris]

pm sent.

[SpeedBump]

Ready to switch, has Verizon fixed the booting DVR issue?

[DanJK]

Does anyone know when this will roll out in DC? I check periodically on the website, but they don't provide much info. I believe I did read a few months back that they won approval from the City.

The internet speed is very tempting.

[Dr K]

They have a great deal for their triple package plus DVR. I went to their site and they showed me crap because I STILL CAN'T GET FIOS!! :XX

[APKhaos]

Originally Posted by SpeedBump

Ready to switch, has Verizon fixed the booting DVR issue?

I got FIOS installed in March 08, and I haven't seen the DVR reboot problem at all.......so far.

[roundel]

I hate Verizon.

I went through all the hurdles to get FIOS including the hour interview on the phone, scheduling and rushing home to be there for the installation window. They no show no call. :XX
That night, I get a call from a robo marketer asking me if I was interested in FIOS as though my previous scheduling and appointment never existed.

I got a new combo deal (phone, internet, TV) with Comcast and am content.


I also have DSL at the office and it fuchs up often.

[Potomac-Greg]

Honestly, if I could go back to DirecTV, I would. The FIOS internet is fantastic, but the TV service WHEN IT WORKS is not nearly as well organized as DirecTV. How hard is it to have complete and correct data about a program sufficient to allow it to be found by searching?

It's been a rough week. I've been on the phone for about 2 hours trying to diagnose problems with the system. They have a voice recognition system that goes a solid 10 minutes and you're still at the, "Is your television plugged in?" level.

[APKhaos]

Well, the Internet and TV side of FIOS has been prety good. Intenet speed is nothing like as advertised, but better than Cox.

BUT...........

We have two phone lines, both of which we need. One of them was assigned to FIOS, and I kept the other as copper for backup. Or at least that was the plan.

First, the FIOS installation completely hosed the second phone line. All we had was the first.

Then, after much waiting, a tech came out and tried to get the second line reactivated. This involved much BS about Verizon rules not allowing a copper service and a fiber service to the same address. Finally, all done, and all f'd up.
The previously dead second line was now active, but the first line was completely dead. To add insult, he disconnected a couple of house feed lines which killed phone jacks in one whole section of the house.

Somehow I have to wait a while before wasting another several hours of my life trying to get this F'up fixed.......again.

[SilverStreak]

Crap! I had a huge litany of service issues and my log in timed out!

Short version

Fios product is outstanding except the DVR and customer service. Picture is beautiful and the internet is great.

Customer service phone line CRAP CRAP CRAP!
DVR=crap
Multiroom DVR=Huge crap
Search interface=crap

I start every conversation once I finally get someone on the phone with "Is this being recorded? Good, get rid of your phone system. I could have gotten my problem resolved an hour ago and been a much more pleasant customer if you'd just answer the phone."

Told by service person on phone that I needed new HD TV's a minimum of 720p to get digital TV in February after a local test failed (I have set top boxes and converters on every TV, no TV older than 2 years) He made it up, it was a lie.
Told by a service person that they did not have the capability of transfering my call to a manager. The TELEPHONE company did not have the technology to transfer my call. Same ahole told me he needed more account info from me before I could be transfered even though he had my account on his screen, I had givien him the account info at the beginning of the call and I had typed in my account info when prompted by the autoanswer service.

Was told by a service person on the phone after nearly two hours that she could find no record of me having TV service with them - I hung up.

The customer service phone system will only send you into a rage because it cannot fix your problem and will not let you talk to a person. Even when it says it will connect you to a person it asks for one more answer "to send you to the right place" DO NOT FALL FOR IT! It only restarts the endless loop of useless questions. Truly I've spent hours on the phone for 30 second fixes.

Go to a friends and use the search function. It's total crap. It does not call up the results in anything remotely close to alphabetical order which just makes everything a pain in the ass.

I'd switch back to comcast in a second if the original coax infrastructure was not so chewed up.