Good news and bad news:
Good news--Someone competent came out on Monday and dug right into it. He found it is low on refrigerant, added refrigerant, and fridge/freezer are at the proper temps.
Bad news--He found it is low on refrigerant but did not confirm where it is leaking. He did add dye with the refrigerant. He said he suspects one of the two evaporators, and said regardless, the proper fix will be expensive.
His recommendation is to see how long it lasts before the leak causes problems again. For about $300 a shot he can fill it up again, but the problem will likely get worse. He said he would not recommend spending the larger amount of money to actually fix this refrigerator.
That being said, replacing a built-in, 84 x 48 refrigerator will be lots of $$$. Seems like a cheap one will cost $10K. A higher quality unit, like Sub-Zero, is closer to $20K
Maybe won't be getting much track time for a while