[BlackTalon]

Great info Matt. This is the first time I have seen a good list of what is * supposed * to be performed (although I would wonder if the dealer shops always do all of these items). For a 911, I can see how a tech could spend 10 to 12 hours (maybe more?) for one of these services. I think repair shops were less cryptic up front about the services they intend to provide, people would be less likely to complain about being gouged...