Quote:
Originally Posted by Iccy928
I’ve been approached by a few Dorkiphus Members who’ve asked me questions about FiOS service, so I thought I’d put this offer out there: In addition to being a Dorkiphus member, I’m also in the National Program Management Office for Verizon FiOS. I’m making this offer as a give back for everyone’s help on my P-car project.
If you have any questions about FiOS, such as what is it, what data speeds or HD content is available, or even some help getting through the installation process more expeditiously – please sent me a note, I’d be glad to help. PLEASE DO NOT SPREAD THIS OFFER ALL OVER THE INTERNET. As I said, this is just for the Dorki community. If you considering FiOS service (and I strongly support that decision), send me a note first and I’ll see what I can do to assist in the installation process.
Bill
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Nice offer, Bill. Thank you.
We just had FiOS installed about a month ago and have been happy with it. Excellent speed. Neat installation with no coax cables running along the floor (all installed within the walls.) For $109/month, we have internet, local phone, long distance and television.
Okay, here are some gripes, which I hope you know to expect. Calling and dealing with Verizon can be a real challenge, though, for it seems like the, um, three thousand stooges are often running the show. When I try to call Verizon from my home phone, this is what the computer tells me:
"I'm sorry, I see that service at that location has been disconnected". Say what? How the hell can service be disconnected . . . when I'm calling from that number? When I try to bypass that message, I often get . . . looped back to that message. 
Oh, it's a LOT of fun. No one at Verizon seems capable of fixing the problem, which started before FiOS was installed.
Verizon has some
serious wait times to talk to a real person, and even getting to that point is a task since I was hung up on by the automated system with alarming regularity. When I originally called to have FiOS installed, both the computerized operator and a live person said that
FiOS was unavailable in our neighborhood, despite the fact that Verizon technicians spent an entire day prepping our court for FiOS, despite having two people come to our door to sell us FiOS and despite a neighbor who already had FiOs installed.. When I was transferred to customer service, the computer operator again informed me that FiOS was not offered in the area. After being on hold for over twenty minutes, I spoke to another live person, was put on hold while she tried to ascertain whether we could get FiOS and was then dropped after two minutes. Mind you, I was trying to give Verizon money for the service and was ready to pull the trigger. Unbelievable, considering this is coming not from some fresh-faced, start-up company but from an eight year old, market-leading corporation with over a quarter of a trillion dollars (that's 250 billion dollars for the math-challenged) of sales, assets and profits.
After FiOS was installed, I lost my fax line. It seems that the person who took my order neglected to add identaring to my account. I really appreciated having to wait four days before the fax line was reactivated . . . <sigh>
Why does Verizon make consumers log onto a website to get the bundle? If I ordered the bundle, why make me jump through a stinkin' hoop to get it?? It's total bullsh*t. Sounds like corporate game-playing, the same game playing that requires customers to log onto another website just to get the $200 Best Buy gift card.
I think Verizon should offer a discount to consumers who have drank the Verizon kool-aid. Not only does Verizon have our local/long distance phone, television and internet, but they also have supply my broadband card and cell phone (yes, I know Verizon Wireless is a different company. If it's that different, why bother using the Verizon name at all?)
Anyway, so far, we like FiOS' capabilities, and would recommend it to anyone, but have some issues with the ease with which the transition took place.
Soooooo, Bill, the big question that no one at Verizon can seem to answer is how much will it go up after the two year period? Thanks for taking the time to listen to my screed.
